Business Process Management (BPM) and Case Management
Do you want to improve efficiency, enhance agility, and be more profitable?
If so, you are in the right place.
Through robust and flexible software capabilities and industry expertise, BPM enables customers to discover, model, execute, rapidly change, govern, and gain end-to-end visibility on their business processes
Business Process Management improves visibility and control of your business processes and meets the demands of your customers for consistency and convenience. It breaks down silos within the organization and makes your business processes more effective and efficient. Combining people and technology will provide faster time to value for your business.
focuses on single processes. Case management, however, concentrates on each individual unit of processes that make up a case. In short, BPM focuses on structured processes and case management focuses on less structured processes.
Typical process problems
UNSTRUCTURED TASKS AND COMMUNICATION (EX PAPER OR MAIL)
INEFFICIENT WORKING ENVIRONMENT SPANS SYSTEMS
INCOMPLETE OR INACCURATE DATA FLOW BETWEEN SYSTEMS
LACK OF CONTROL OVER SYSTEM AND BUSINESS EVENTS (EXCEPTIONS)
POOR VISIBILITY INTO PROCESS PERFORMANCE
Workflow management brings order to chaos
Automate workflow & decision making
Reduce errors and improve consistency
Standardize resolution across geographies
Leverage existing systems and data
Monitor for business events and initiate actions
Real-time visibility and process control
The Customer Benefits:
The benefits to the customer journey:
Integrated & Scalable workflow platform
One single platform to automate the whole spectrum of business processes and cases
Agility & Efficiency
Quickly develop & deploy process applications with no code/low code technology for improved time to market and scale
Enterprise ready platform
Manage hundreds of thousands of process instances in scale supported by an enterprise wide system of records
Knowledge Augmentation & Compliance
Improve knowledge worker productivity and operational expertise. Standardize operations and make them auditable for compliance purposes
The options for you: