Ibis Instruments is proud to announce the new Ibis Instruments Big Data platform experienced its first commercial deployment in an environment of Tier 1 operator that operates in several countries in the region.
Tier 1 provider uses Ibis Instruments Big Data platform customized for ICT Service providers environment to improve service quality, optimize network, and reduce service downtime and costs and to improve customer satisfaction.
With this solution they introduced innovative Analytics Driven Network Operations model which allows them to efficiently monitor end-to-end performance in their network including all customer equipment. Solution provides advanced real-time root-cause analysis of problems in Hybrid fiber-coaxial (HFC) network and correlation with customer issues. With its advanced analytics and reporting capabilities, solution helps in network optimization and with real-time analysis it transforms their operations from reactive to proactive approach. Solution brings benefits to entire organization:
- Network operation Center – Proactive service assurance, Network optimization
- Field Operations – Precise RCA, Faster problem resolution
- Customer Care –Improved FCR