Our mission to constantly strive for our customers to be most satisfied with the products from our portfolio is best seen in the wide range of technical support services we offer, which among other things includes hardware support, and “1st line” and “2nd line” support.
At your disposal is a highly experienced and highly professional engineering team with over 220 professional certifications, which shows great dedication to constant professional development and personal advancement as one of the basic postulates of our company, all in order to successfully and efficiently realize all the tasks and challenges which bring different demands of our clients.
Technical support is provided in warranty and after the warranty period, subject to support and maintenance contract. We are able to provide 1st and 2nd line support for all software and standard hardware support, for all systems offered in our portfolio. Support coverage is 8×5 or 24×7, depending on the contract terms, with possible response and resolution time commitment. Services we provide within technical support are:
First line support – Incident and Problem Management (for software 1st and 2nd line support)
Regular maintenance (including software upgrades, updates and patches)
You can reach our technical support team, at any time on mail: firstname.lastname@example.org or by phone + 381 65 319 31 57
Technical support online system is available at http://support.ibis-instruments.com