Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management (CRM) service and sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
Salesforce, the global leader in CRM, has signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions. Ibis Instruments partnership with ClickSoftware now continues with Salesforce. The addition of ClickSoftware will enhance Salesforce Service Cloud’s leadership as the #1 service platform, empowering every service employee from the contact center to the field to deliver more connected, intelligent customer service.