IT Service Management

Turn your IT into profit. In today's world of rapid technology innovations, in order to establish efficient business and to be competitive as much as possible, it is crucial to have agile, proactive and cost-effective IT systems. Simplify your operations and enhance IT service performance.

Market demands

Market demands

Complexity and size of the IT infrastructure is continually rising within enterprise environments and becoming mission critical for delivery of its core services. Better management of IT infrastructure, visibility over business services and applications and more efficient and effective delivery of IT services are required in order to provide: costs savings in IT support, faster resolution of requests and increased customer satisfaction.

Complexity and size of the IT infrastructure is continually rising within enterprise environments and becoming mission critical for delivery of its core services. Better management of IT infrastructure, visibility over business services and applications and more efficient and effective delivery of IT services are required in order to provide: costs savings in IT support, faster resolution of requests and increased customer satisfaction.

We have a solution

We have a solution

Ibis Instruments IT Service Management solution provides you with overall visibility of the health of your infrastructure, business services and applications, centralized manual or automated configuration activities to address proactively identified issues and automated operational processes to enable efficient service management activities that span across different functional groups within the organization. The solution enables minimization of disruption times and higher availability of business services, ...

Ibis Instruments IT Service Management solution provides you with overall visibility of the health of your infrastructure, business services and applications, centralized manual or automated configuration activities to address proactively identified issues and automated operational processes to enable efficient service management activities that span across different functional groups within the organization. The solution enables minimization of disruption times and higher availability of business services, better management of changes within the infrastructure, SLA compliance and raised customer satisfaction.

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Management of ICT environment

Management of ICT environment

Assure service quality while reducing complexity and costs

Rapidly identify, isolate and resolve problems before they impact your business services. Through consolidation of overall availability and performance monitoring, gain the visibility into health of your network and business services. Ibis Instruments solution for Consolidated monitoring and management of ICT environment will enable more efficient and agile IT operations and network management through prediction and prevention of issues before they impact user, their faster identification, isolation and ...

Rapidly identify, isolate and resolve problems before they impact your business services. Through consolidation of overall availability and performance monitoring, gain the visibility into health of your network and business services. Ibis Instruments solution for Consolidated monitoring and management of ICT environment will enable more efficient and agile IT operations and network management through prediction and prevention of issues before they impact user, their faster identification, isolation and resolution as well as recognition of opportunities to optimize your operations and reduce costs.

Consolidated Event Management solution which delivers near real-time, consolidated event management across business infrastructure, data centers, complex networks and IT domains. Solution helps to increase efficiency and speed problem resolution by consolidating network and IT operations in a single management solution, helps enable quick resolution by allowing operators to run automated resolution scripts against recurring, predictable problems, helps address the most critical problems, and automates isolation and resolution by using customizable lightweight agents to collect business and technology events in near real time.

Consolidated Performance Management solution delivers network and application performance management software for wireless, wireline and convergent networks. This scalable, flexible system enables communication service providers (CSPs) and enterprises and utilities to manage application and network performance of both fixed and mobile networks. It supports complex multivendor, multi-technology networks while providing increased visibility into total network performance.

Configuration Management solution provides automated network configuration and change management, end-point management and mobile device management. It includes tools for policy-based configuration to help address compliance requirements.

Business Service Management solution for monitoring of business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using reports, scorecards and dashboards for fast data analysis. Business Service Management solution helps you assess service levels throughout an organization for more effective service management.

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Automation of  IT processes

Automation of IT processes

Automate processes to improve efficiency

Implement and automate your IT processes according to ITIL best practices. Ibis Instruments proposed solution enables implementation of multiple IT processes which will streamline your operations activities with clear split of responsibilities among functional groups within organization and enable continual improvement of IT processes. It enables full implementation of support for Service Desk function and related IT processes as well as trusted CMDB which represents key component all IT processes run on. It ...

Implement and automate your IT processes according to ITIL best practices. Ibis Instruments proposed solution enables implementation of multiple IT processes which will streamline your operations activities with clear split of responsibilities among functional groups within organization and enable continual improvement of IT processes. It enables full implementation of support for Service Desk function and related IT processes as well as trusted CMDB which represents key component all IT processes run on. It enables better visibility within your environment through understanding of dependency between infrastructure and services and therefore better management of changes and releases by minimizing unplanned outages of business services. The most relevant IT processes to be implemented within the solution are:

  • Request Fulfilment with related Service Catalog and self-service Portal
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Configuration Management
  • Change Management
  • Release Management
  • IT Asset Management
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Why Ibis Instruments?

Knowledge

Knowledge

  • Experienced consultants who can help you in defining your ITSM strategy.
  • Highly skilled expert teams capable to design, implement, customize and maintain both small and big, complex ITSM solutions.
  • Certified experts with relevant vendors and industry certificates.
Experience

Experience

  • Over 10 years of experience with IT Service Management Solutions.
  • We have implemented IT Service Management Solutions in most complex environments.
  • We have experience-based best practice recommendation for implementation of IT Service Management Solutions.
Reliability

Reliability

  • We are long-term partners with leading ITSM vendors
  • We offer future-proofITSM solutions with clear roadmaps
  • We have 24/7 available technical support team available to respond on any request
  • We build strategic partnership with our customers helping them to maximally utilize implemented solutions

BELIEVE THOSE WHO EXPERIENCED OUR APPROACH

Success story

Tier 1 provider has implemented our ITSM solution to consolidate monitoring and automate IT processes.

Provider decided to merge fixed and mobile companies according to their group global strategy. Operations and NOC within was key unit for this merge. They used to operate more than 30 EMS systems making consolidation of NOC (Network Operation Center) almost impossible. Also, any impact analysis of network alarms towards services and alarm prioritization used to be impossible. Implementation of our ITSM solution was key milestone in successful NOC consolidation process.

This project was set as strategic OSS transformation project, and included integrated implementation of Alarm Umbrella system and Trouble Ticketing system for Operational Processes automatization (Incident&Problem Management) and integration with different OSS systems. With our solution significant alarm reduction is achieved with rate over 95%. Advanced inter-domain and cross-domain alarm correlation is implemented which automated root cause analysis of complex problems. Integration with 10 other OSS systems for both Fault Management and Trouble Ticketing.

Implementing of out ITSM solution helped provider to improve operational cost efficiency, improve quality of service (reduce MTTR and network downtime) and increase revenue through faster time to market. Automating of operational processes has reduced the amount of time the operations staff spends performing manual tasks.


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