IBM Tivoli^® Netcool^® Service Quality Manager enables you to see your service through the customer's eyes and thus helps you deliver high-quality service.

With a real-time, end-to-end view, you can verify that each service (including voice, video, e-mail, Voice over IP [VoIP], i-mode, online gaming, virtual private network, IP-TV, DSL, Metro-Ethernet and more) is functioning correctly and within the expected bounds. To help you manage services for each subscriber group on the network, Tivoli Netcool Service Quality Manager works through a wide variety of delivery technologies, including GSM, GPRS, WiMAX and WiFi, DSL and many more.

Key features:

• Monitor and improve the quality of each customer experience, resulting in more effective customer care and increased customer satisfaction
• Respond to network issues based on corporate directives such as revenue, profitability, service and customer impact
• Provide product differentiation to your enterprise sales team by offering guaranteed service level agreements (SLAs) to attract and retain high-value enterprise customers
• Enable the successful, rapid introduction of new services that you can offer with confidence in their service quality