Ibis Instruments is specialized for:

• Tivoli Netcool and
• Tivoli Maximo

Segments of this IBM technology for telco and IT service management. Using these two technologies we provide our customers with solutions for infrastructure monitoring on various levels, solutions for service management (service desk) and solutions for asset management.

It is impossible to manage any telco or it infrastructure without having performance management in place. Fault Management and Performance Management are two segments needed to have a good overview of equipment and services status and quality. Continual collection of various of KPIs is providing to customers a good foundation to provide, track and assure SLAs. Ibis Instruments is providing customers with end-to-end performance management solution based on a market unique product Tivoli Performance Manager.

Fault Management, Performance Management and QoE monitoring systems are commonly used to monitor equipment and services status and quality in consolidated NOC. Once problems are noticed the main question asked in NOC is: how to proceed to solve the problem? who is responsible for resolution? Trouble Ticketing/Service Desk solutions are designed to accept problems from NOC and other company segments and to provide a possibility to track problem lifecycle within organization. Implementation of these solutions is enabling customers to implement workflows and design business procedures within this solution and therefore to gain their full automatization. Ibis Instruments is offering Trouble Ticketing solution within IBM Tivoli Maximo portfolio.